2.0 Megapixels 6.7-45X CMOS LED Light Track Stand Trinocular Zoom Stereo Microscope SZ02020052

View Solutions microscopes and accessories are manufactured under the strict guidelines established by ISO 9001, ISO13485, ISO14001, or CE (marked per product).

Warranty is only offered for products purchased directly from View Solutions Inc.

Our products are warranted against manufacturer’s defects in material and workmanship from the original date of purchase, for the following years:

Lifetime Warranty
Designated products marked lifetime warranty.

5 Year Warranty
Microscopes (except video and digital microscopes) come with a five (5) year factory warranty against manufacturing defects.

5/1 Year Warranty
Products with 5/1 Year Warranty means that the hardware of the microscope is under 5 year warranty, and the electrical and lighting components are under 1 year warranty.

1 Year Warranty
Includes video microscopes, digital microscopes, electrical and electronic products such as light sources, cameras, software, monitors, and electronic components.
Microscope accessories (such as microscope cameras and illuminators) come with a one (1) year warranty, except when specified in the description.

Warranty does not apply for consumable accessories and parts such as bulbs, batteries, fuses, cords, optical components or any add-on accessories such as mechanical specimen holders that are not built into the microscope stage as an integral part of the original manufacture, etc.

Warranty does not cover ordinary wear and tear or damage caused by improper use or accidents (drops).
Warranty does not cover products that have become inoperable due to lack of maintenance. 
Warranty is void when products are disassembled, structural parts were opened up, removed, unscrewed, tampered with, or broken during use or in the user's possession.
Warranty is void when product QR Codes or Barcode Stickers containing the Product's Serial Number are removed from the product.

Dealers are responsible for round-way shipping and handling cost for warranty services. 

*Please note that we do not perform repairs. If you would like a repair, we can recommend you to third party microscope service and repair companies.*

Warranty Instructions

Please see the Reasons for Warranty:

A. If the reason is due to ordinary wear and tear, damage caused by improper use or accidents (drops), damage due to lack of maintenance, or that the product was disassembled, structural parts were opened up, removed, unscrewed, tampered with, or that the product was broken during use or in the user's possession, the product is no longer under warranty.
Email us at sales@viewsolutionsinc.com to see whether you can purchase parts. If parts are not available, we recommend you to purchase a new unit.

B. If the time frame is outside of the warranty period, the product is no longer under warranty.
Email us at sales@viewsolutionsinc.com to see whether you can purchase parts. If parts are not available, we recommend you to purchase a new unit.

C. If the reason is due to manufacturing defects, and the product is within the warranty period,
1. Email us at sales@viewsolutionsinc.com with the following details:
- Your name
- The SKU # of the product
- Photos of the product from the front, sides, and back
- Photo of the serial number on the product, if present

2. Once your Warranty Request is approved, we will issue you a Warranty Return and provide you the address to ship the product for Warranty Inspection.
• Dealers are responsible for shipping the item to us. We recommend you to purchase shipping insurance. Package the product securely in a box to ensure no damage will occur to the product during transit.
• Once we receive the item, it takes 5-10 business days to process the product.

3. If the cause is determined to be due to a manufacturing defect, we will send the replacement parts at no charge.• We will send you an email when the product is ready.• You are responsible for paying the return shipping.

View Solutions offers a 21 day return window beginning on the date of your purchase. Dealers are responsible for shipping the returned product. Returns only apply to products purchased directly from View Solutions Inc.

Eligibility

• To be eligible for a return, your item must be in new condition without any damages to the product (scratches, scuffs, chipped paint) with the QR code stickers intact, and in its original packaging.
• Items marked for Final Sale are not accepted for returns. We do not accept returns on microscope slides, microscope coverslips, or eye guards.

Exchanges
To do an exchange, start a return the item you have, and make a separate purchase for the new item. We will issue a refund for the returned item once it is received and inspected.

Return Policy

1.  All returns will include a 25% restocking fee.
2. The item must be shipped back in the original packaging.
3. Used items that are missing any parts, accessories, manuals, and original packaging are subject to a 25%-75% restocking fee.
4. Items that have been disassembled where structural parts were opened up, removed, unscrewed, tampered with, or broken by the user are not accepted for returns or refunds. Our return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.

To start a return, use the return portal here.
Items sent back to us without first requesting a return or authorization will not be accepted.

Return Instructions

1. Log in to your account to request a return. Click on the order, and once the order is opened for viewing details, on the top right corner, click the Request Return button.

2. Once your Return Request is approved, we will send you an email with the Return Merchandise Authorization Number (RMA#) and the address to ship your return. Please do not ship any products without an RMA#.

3. When packaging the return, protect the item and original packaging securely in a box, so that no damage is incurred onto the product in transit.

4. Purchase a shipping label from a shipping carrier such as FedEx, UPS etc., for return shipping. We recommend you purchase shipping insurance.

5. Once we receive the item, it takes 5-10 business days to process the return and issue a credit memo.